Shipping & Delivery
UK POSTAGE & PACKING CHARGES PER ORDER
Free Standard Delivery - Spend over £170 and your order is shipped for Free.
We aim to deliver within 1 to 7 working days following confirmation of your order, but during busy periods it may take a little longer.
First Class Mail - Average delivery in 1-3 days - Not Guaranteed
Start from £2.99
Recorded Signed For - Average delivery in 1-3 days - Not Guaranteed
Start from £3.99
Next Business Day Delivery - Delivery GUARANTEED by end of next working day. Order must be placed before 2.00PM GMT (Monday - Friday). Please note signature is required on delivery.
Start from £7.00
If you return an item and received free shipping, then you are responsible for not only the return charges to get the item back to us, but we will deduct the original amount that we paid for the item to get to you. If you want to know what the original amount of shipping was, just call us or email us and we are happy to tell you. We strongly suggest you insure the item as we are not responsible for lost or stolen items.
INTERNATIONAL POSTAGE & PACKING CHARGES PER ORDER
We ship to most destinations worldwide.
Standard Airmail - Average delivery time 3-10 working days - Not Guaranteed. Please note: Tracking is NOT available for Standard Airmail Service.
Start from £4.99
International Signed For™Airmail - Average delivery time 3-10 working days - Not Guaranteed.
Start from: £6.20
When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
LOST OR LATE DELIVERIES
When placing your order please make sure that you specify the correct delivery address as LondonVape.co.uk take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or in outbuilding. Please note that unless the parcel has been returned to us by Royal Mail or UPS, a refund/replacement will not be issued.
Any order discrepancies relating to missing/lost items must be reported to us in writing via our Online Contact Form at least after seven working days have passed from the time your order was despatched.
We cannot refund or replace lost items until 15 working days after the date of despatch (25 working days for international items) - this is when Royal Mail classes items as being lost.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website www.royalmail.com by filling in a signature request form.
Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.